Privacy Policy

Last updated: 27 May 2025

Our Commitment to Privacy

soulMate Australia (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our Yerba Mate products.

Information We Collect

Personal Information

When you make a purchase or create an account, we may collect:

  • Name and contact details (email, phone, address)
  • Payment information (processed securely through our payment providers)
  • Shipping and billing addresses
  • Order history and preferences
  • Communication preferences

Automatically Collected Information

We may automatically collect:

  • IP address and location data
  • Browser type and device information
  • Website usage data and analytics
  • Cookies and tracking technologies

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate about your purchases and account
  • Provide customer support
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations

Information Sharing and Disclosure

We may share your information with:

  • Service providers (payment processors, shipping companies, email services)
  • Legal authorities when required by law
  • Business partners for marketing purposes (with your consent)

We do not sell your personal information to third parties.

Data Security

We implement appropriate security measures to protect your information, including:

  • Secure payment processing
  • Encrypted data transmission
  • Regular security assessments
  • Restricted access to personal information

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent for marketing communications
  • Make a complaint to the Office of the Australian Information Commissioner (OAIC)

Cookies and Tracking

Our website uses cookies to:

  • Remember your preferences
  • Analyze website traffic
  • Provide personalized experiences

You can manage cookie preferences through your browser settings.

International Data Transfers

Your information may be transferred to and stored in countries outside Australia. We ensure appropriate safeguards are in place to protect your data.

Data Retention

We retain your information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Marketing Communications

With your consent, we may send you:

  • Product updates and new arrivals
  • Special offers and promotions
  • Educational content about Yerba Mate

You can unsubscribe at any time using the link in our emails.

Health and Medical Disclaimer

IMPORTANT DISCLAIMER: The information provided on our website about Yerba Mate and its potential benefits is for educational purposes only and is not intended as medical advice.

  • Our products are not intended to diagnose, treat, cure, or prevent any disease
  • Always consult with a qualified healthcare professional before using our products, especially if you have medical conditions or take medications
  • Individual results may vary
  • This information has not been evaluated by the Therapeutic Goods Administration (TGA)

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending an email notification (if you’ve subscribed)
  • Displaying a notice on our website

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Contact us

For complaints about privacy matters, you can also contact:
Office of the Australian Information Commissioner (OAIC)
Website: oaic.gov.au
Phone: 1300 363 992

This Privacy Policy complies with Australian privacy laws including the Privacy Act 1988 (Cth) and Australian Consumer Law.