Terms and Conditions

Last Updated: 27 May 2025

1. Introduction

Welcome to SoulMate Australia! These Terms and Conditions (“Terms”) govern your use of our website and the purchase of our Yerba Mate products and related services. By accessing our website or making a purchase, you agree to be bound by these Terms.

SoulMate Australia (“we,” “our,” or “us”) is an Australian business specializing in premium Yerba Mate tea and related products. Our registered business address is [Your Business Address], Australia.

2. Acceptance of Terms

By using our website, creating an account, or purchasing our products, you confirm that:

  • You are at least 18 years old or the age of majority in your jurisdiction
  • You have the legal capacity to enter into these Terms
  • You agree to comply with all applicable Australian laws and regulations

If you are under 18, a parent or guardian must agree to these Terms on your behalf and supervise your use of our services.

3. Products and Services

3.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

  • Product images are for illustrative purposes and actual products may vary slightly
  • We reserve the right to correct errors in product information or pricing
  • Product availability is subject to stock levels

3.2 Pricing

  • All prices are displayed in Australian Dollars (AUD) and include GST where applicable
  • Prices may change without notice, but changes will not affect orders already placed
  • Shipping costs are additional unless otherwise stated

3.3 Health and Wellness Information

IMPORTANT MEDICAL DISCLAIMER: Any information provided about Yerba Mate tea benefits, properties, or health effects is for educational and informational purposes only and DOES NOT REPLACE MEDICAL ADVICE:

  • Our Yerba Mate products are not intended to diagnose, treat, cure, or prevent any disease or medical condition
  • All health benefit claims and information have not been evaluated by the Therapeutic Goods Administration (TGA)
  • You must always consult with a qualified healthcare professional before using our products, especially if you have existing medical conditions, are pregnant, breastfeeding, or taking medications
  • Individual results may vary significantly
  • This information is not medical advice and should never be used as a substitute for professional medical consultation, diagnosis, or treatment
  • We make no medical claims about our Yerba Mate products and do not guarantee any health outcomes

4. Ordering and Payment

4.1 Order Process

  • Orders are subject to acceptance and stock availability
  • We reserve the right to refuse or cancel orders at our discretion
  • Order confirmation does not guarantee product availability

4.2 Payment

  • Payment is required at the time of purchase
  • We accept major credit cards, PayPal, and other approved payment methods
  • All transactions are processed securely through trusted payment providers
  • By providing payment information, you warrant that you are authorized to use the payment method

4.3 Order Cancellation

  • You may cancel your order within 24 hours of placement if it hasn’t been dispatched
  • Once an order is dispatched, our Returns Policy applies

5. Shipping and Delivery

5.1 Shipping Areas

We currently ship within Australia and to selected international destinations. Shipping restrictions may apply to certain products or locations.

5.2 Delivery Times

  • Delivery timeframes are estimates only and not guaranteed
  • We are not liable for delays caused by third-party carriers or circumstances beyond our control
  • Risk of loss passes to you upon delivery

5.3 Shipping Costs

Shipping costs are calculated based on destination, weight, and delivery method selected at checkout.

6. Returns and Refunds

6.1 Australian Consumer Law

Your rights under Australian Consumer Law cannot be excluded and these Terms do not limit those rights.

6.2 Return Policy

  • Products may be returned within 30 days of delivery in original, unopened condition
  • Perishable products cannot be returned for health and safety reasons
  • Return shipping costs are at your expense unless the product is faulty
  • Refunds will be processed within 7-10 business days after receiving returned items

6.3 Damaged or Faulty Products

If you receive damaged or faulty products:

  • Contact us within 7 days of delivery
  • Provide photographic evidence of the issue
  • We will arrange replacement or refund at no cost to you

7. Your Account and Responsibilities

7.1 Account Security

  • You are responsible for maintaining the security of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • You are liable for all activities under your account

7.2 Prohibited Uses

You agree not to:

  • Use our website for any unlawful purpose
  • Provide false or misleading information
  • Interfere with website functionality or security
  • Use automated systems to access our website without permission
  • Infringe on intellectual property rights

8. Intellectual Property

8.1 Our Rights

  • All website content, including text, images, logos, and designs, is our property or used with permission
  • You may not reproduce, distribute, or commercially use our content without written consent
  • Product names and branding are protected trademarks

8.2 User Content

If you submit reviews, comments, or other content:

  • You grant us a non-exclusive, royalty-free license to use, display, and distribute your content
  • You warrant that your content is original and does not infringe third-party rights
  • We reserve the right to remove any content at our discretion

9. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information and forms part of these Terms.

10. Limitation of Liability

10.1 Disclaimer

To the maximum extent permitted by law:

  • Our website and products are provided “as is” without warranties
  • We do not guarantee uninterrupted or error-free service
  • We are not liable for indirect, consequential, or special damages

10.2 Liability Cap

Our total liability to you for any claim is limited to the amount you paid for the relevant product or service, or $100, whichever is greater.

10.3 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or supply chain disruptions.

11. Dispute Resolution

11.1 Informal Resolution

We encourage you to contact us first to resolve any disputes informally.

11.2 Governing Law

These Terms are governed by the laws of [Your State], Australia, and you agree to the jurisdiction of courts in [Your State].

11.3 Consumer Rights

Nothing in these Terms affects your rights under Australian Consumer Law or other applicable consumer protection laws.

12. General Provisions

12.1 Modification of Terms

  • We may update these Terms from time to time
  • Material changes will be notified by email or website notice
  • Continued use after changes constitutes acceptance of new Terms

12.2 Severability

If any provision of these Terms is invalid or unenforceable, the remaining provisions continue in full effect.

12.3 Entire Agreement

These Terms, together with our Privacy Policy and any specific product terms, constitute the entire agreement between us.

12.4 Assignment

You may not assign your rights under these Terms. We may assign our rights and obligations without notice.

13. Contact Information

For questions about these Terms or our services:

SoulMate Australia
Email: [support@soulmateaustralia.mettareso.com]
Phone: [Your phone number]
Address: [Your business address]
Website: [soulmateaustralia.mettareso.com]

Business Registration: [ABN/ACN if applicable]

These Terms comply with Australian Consumer Law and are designed to protect both your rights as a consumer and our business interests. If you have any questions, please don’t hesitate to contact us.